Refund Policy
We stand behind X6EE 100%. If you're not satisfied, we make it easy to get your money back.
14-Day Guarantee
Monthly & Pay-as-you-go plans
30-Day Guarantee
Annual plan subscriptions
No Questions Asked
Full refund within guarantee period
Complete Refund Policy
Money-Back Guarantee
If X6EE doesn't meet your expectations within the first 14 days (or 30 days for annual plans), we'll refund 100% of your subscription cost. No explanation required. This guarantee applies to new subscriptions only.
How to Request a Refund
Email support@x6ee.com from your registered email address. Include your account email, invoice number, and brief reason for the refund. Our support team reviews all refund requests within 1 business day and responds with approval or further questions.
Refund Processing Timeline
Once approved, refunds are processed through Stripe within 5-7 business days. Your bank or credit card company may take an additional 3-5 business days to post the credit. You'll receive a refund confirmation email with a transaction reference number.
Cancellations & Downgrades
You can cancel your subscription anytime from your account settings. Within the refund window, you receive a full refund. Outside the window, cancellations take effect at the end of your billing cycle with no refund. Downgrades are prorated and applied as account credits.
Exceptions
- Payment processing fees charged by your bank/card issuer are non-refundable
- Third-party integrations or add-on services may have separate refund terms
- Abuse of the refund policy may result in account suspension or ban
Chargeback Policy
If you request a chargeback through your bank after our refund process, your account will be permanently suspended and legal action may be pursued. Always contact support@x6ee.com first.
Refund FAQ
What is your refund policy?
X6EE offers a 14-day money-back guarantee for all subscription plans. If you're not satisfied, request a refund within 14 days of purchase for a full refund — no questions asked. Refunds are processed within 5-7 business days.
Are monthly subscriptions refundable?
Yes. Monthly subscriptions can be cancelled anytime, and if cancelled within 14 days of purchase, you receive a full refund. Refunds are prorated if you cancel mid-billing cycle after the 14-day window.
What about annual plans?
Annual plans come with a 30-day money-back guarantee. If you cancel within 30 days, you receive a full refund. After 30 days, cancellations are prorated based on days remaining in your billing cycle.
Do I get a refund if I downgrade?
Downgrades are prorated. If you downgrade mid-cycle, you'll receive a credit toward your next billing cycle rather than a refund. This credit is automatically applied — no action needed.
How do I request a refund?
Email support@x6ee.com with your account email and reason for refund request. Include your invoice number if possible. Our team processes refund requests within 1 business day.
What if I've used the service extensively?
Our refund policy covers all scenarios — even if you've used the service extensively. If you're within the refund window, you're eligible for a full refund. We stand behind our product quality.
Are there any non-refundable fees?
Only payment processing fees (if applicable) and third-party integrations (if separately charged) may not be refundable. Your subscription cost is always refundable within the policy window.
How long does a refund take?
Refunds are processed within 5-7 business days after approval. Your bank or payment provider may take an additional 3-5 business days to credit your account. Stripe handles all refund processing.